Project 14346 completed 2003: A large national construction contractor recognised that the critical operational reference information held on its intranet was not supporting employee activity as well as it could. They asked us to conduct a detailed examination of this knowledge management issue and recommend ways to bring about improvements. We did this and provided a detailed analysis, recommendations, and system development requirements covering: - Presentation of information in structures and formats that are easier to browse, search, and use (the current structures and formats are complex and confusing) - Easier methods for information owners to maintain their information. - Facilities for knowledge-holders to freely deposit information in the system (knowledge capture). - Use of metadata to link a subject area to those who have associated expertise, in order to automatically maintain a 'corporate yellow pages'.

Project 14337 completed 2003: A household-name Australian electrical trading franchiser had produced user documentation in-house for their Point of Sale system. Realisation examined and edited this document with a view to introducing a more user-centric and structured approach to the presentation. Realisation also provided feedback on editing and production aspects of the document to assist the client in planning for future documentation projects.

Project 14277 completed 2004: A leading international mining and resources company had developed a project management system that required user guides. Realisation planned and wrote this documentation.

Project 14245 completed 2003: An Australian development company requested Realisation's assistance with defining and documenting its product design and development processes. Realisation interviewed staff in three states to analyse existing work practices and develop a national best practice. The resulting document provides a framework for product development including definitions of roles and responsibilities, auditable processes and a set of tools to support staff both in complying with systems, and sharing knowledge across all groups. The manual complements and meshes with other materials developed simultaneously to promote quality in design.

Project 14214 completed 2003: A power supply company that was bringing some IT services back in-house after a period of outsourcing requested our help in identifying and documenting the core IT processes. We carried out an analysis of the activities undertaken by IT and its relationships with the business. Our plan streamlined these activities into four core processes, and the ways in which IT accounts for these activities in reference to overall strategy and reporting requirements.

Project 14167 completed 2003: A leading Australian producer of interactive television software developed a system to streamline and facilitate the process by which television network operators control the broadcast of interactive data. Realisation specified and wrote a user manual for the software and subsequently revised the manual to cater for additional functionality.

Project 14142 completed 2002: Our client was a developer and installer of gaming machines. A common problem in this industry is the need for different reporting and different documentation in each legislation area (each State), and we provided a writer to customise the support documentation for the client's products for a new market.

Project 14129 completed 2003: The client assists the New South Wales rail network to deliver safe and reliable passenger and freight services. Their Safety Manual has been developed in an ad-hoc way over a number of years. The Safety Manual contains procedures and work instructions that are based on the relevant Safety Standards. The client's management noted several problems with the Safety Manual, and asked Realisation to assist with overhauling the material to ensure its continuing effectiveness, including improving the organisation of the content, the language used and ensuring that all of the requirements of the Safety Standards are catered for in the Manual. Realisation planned and executed a project to upgrade and improve the content of the Safety Manual, including compiling a number of documents and guidelines into a simplified, easy to use set of procedures for use by management and frontline staff. The work involved integrating the (often varied) needs and imperatives of a number of stakeholders within the organisation. This initially caused some delays in the project proceeding as planned, but Realisation worked with the client to ensure that consensus was achieved and the work proceeded in a timely manner after the initial delays. Ensuring that safety standards are known and adhered to by staff is an essential part of meeting the client's objectives. The documentation delivered will ensure that accurate and up-to-date procedures and work instructions, that are consistent with the Safety Standards and Safety Management System, are made available to all staff.

Project 14042 completed 2002: Developed a plan for the documentation of a set of financial procedures, covering accounts payable, banking and purchasing for a manufacturing of domestic and industrial coatings products. As the procedures are designed for delivery via intranet and for ongoing in-house maintenance, the plan detailed the maintenance process and included a training plan.

Project 12950 completed 2002: Developed a plan for the implementation of ISO9001 at the IT division on a large civil works contracting company. The division had three major arms: e-business, SAP implementation and change/problem management.

Project 12920 completed 2003: A large construction company required documentation of its Australia-wide server network and of some key applications. We prepared a set of server manuals and a template for creating new ones as the network expands. We also documented the organisation's core applications, providing both system manuals for reference by the System Administrator and other IT staff, and user guides reflecting the tasks carried out by various groups in the company. The user guides were prepared for deployment on the intranet, cross-linking with a pre-existing set of procedures guides.