Realisation is a signatory to NSW Government period contract ITS2036, and is a Federal Government Endorsed supplier.

Project 14375 completed 2003: The client is the training unit of a NSW government department. Following certification against the Australian Quality Training Framework (AQTF) the unit sought assistance with training its own staff to conduct internal audits to satisfy this and other compliance needs, including QA. Realisation tailored a course suitable for practical application in the unit, and provided training to 6 staff in a face to face environment.

Project 14297 completed 2004: The client is a government organisation providing IT services to a numbe rof other departments. Its Data Centre has been undergoing a process of upgrade to handle the business of its 37 government clients and to provide an efficient and effective environment for its activities. Realisation provided an analysis of documentation needs for the Data Centre to cover issues including infrastructure, security, maintenance or day to day management. We helped the client to upgrade processes where required, and wrote the required documentation.

Project 14260 completed 2003: A local government organisation requested an independent review of four tender submissions to their Request for Tender for IT services. Realisation provided a more detailed breakdown of the percentage weightings allocated to the key tender criteria, and allocated scores to each tenderer on the basis of their documented response. We also contacted the references provided in each submission and asked a standard list of questions to confirm the tenderers' experience and capabilities in similar contracts. Our written report included a summary of the findings and an analysis of the differences between the proposed models and potential hidden costs.

Project 14232 completed 2003: Realisation prepared a plan to provide systems documentation (data dictionary etc) for a software system developed by a NSW State Government department.

Project 14204 completed 2003: A State Government department was faced with the need to comply with Information Security Standards in accordance with the requirments of the Office for Information Technology (OIT). They were aware of their lack of documentation and approached Realisation to conduct a documentation gap analysis and plan for the development of Information Security Policies and Procedures, including Business Continuity Management and Disater Recovery Plans. The analysis was completed and the work planned. This documentation will provide the client with a powerful set of security documentation to guide their compliance activities.

Project 14200 completed 2003: A State Government department was bidding for road construction work interstate, and were told that their last bid document would have won if they had been stronger on the 'non-financial' aspects of the bid. The department approached us for help with their next bid, and we researched and wrote their entire bid document using information gleaned from the RFT itself, from contact with their client, and from the department's business development team. The Department submitted our bid, and won the work - even though their price was not the lowest.

Project 14195 completed 2003: A State Government Department retained Realisation to assist with developing a plan for introducing e-learning as a component of its Learning and Development program at multiple sites across NSW. We developed a strategy for building in-house knowledge, resources and infrastructure in a staged approach to an eventual e-learning implementation. This included identifying blended learning initiatives that could be taken without major infrastructural change or expenditure, and defining the user requirements for both a learning management system and an online learning content development tool. The work carried out by our consultants allowed the Department to progress rapidly to writing a Request for Tender for the necessary e-learning applications.

Project 14178 completed 2003: A state government department had a requirement for documentation to comply with system security standards and a disaster recovery plan for their headquarters and regional offices. Realisation planned and implemented a document set to meet those needs.

Project 14163 completed 2003: A government department asked Realisation to review and evaluate existing documentation in their Operations area and to provide a plan and process for updating and managing this large volume of documentation. We assisted the client in planning a documentation structure for delivery via their intranet and a plan for resourcing the writing/rewriting of manuals and other documents to bring them up to date. We also, in consultation with the client, developed procdures for managing the set of controlled documents, including review cycles, authorisations and document standards. At handover we provided training in the use of a standard template to provide a common look and feel.

Project 14161 completed 2002: Conducted a knowledge management consulting project to analyse the information environment and knowledge use and development practices of a professional services government department. Looked at all operational areas and information programs, as well as knowledge needs, to determine the overall status and capacities of the organisation and developed a prioritised list of information and knowledge development programs to suit.

Project 14129 completed 2003: The client assists the New South Wales rail network to deliver safe and reliable passenger and freight services. Their Safety Manual has been developed in an ad-hoc way over a number of years. The Safety Manual contains procedures and work instructions that are based on the relevant Safety Standards. The client's management noted several problems with the Safety Manual, and asked Realisation to assist with overhauling the material to ensure its continuing effectiveness, including improving the organisation of the content, the language used and ensuring that all of the requirements of the Safety Standards are catered for in the Manual. Realisation planned and executed a project to upgrade and improve the content of the Safety Manual, including compiling a number of documents and guidelines into a simplified, easy to use set of procedures for use by management and frontline staff. The work involved integrating the (often varied) needs and imperatives of a number of stakeholders within the organisation. This initially caused some delays in the project proceeding as planned, but Realisation worked with the client to ensure that consensus was achieved and the work proceeded in a timely manner after the initial delays. Ensuring that safety standards are known and adhered to by staff is an essential part of meeting the client's objectives. The documentation delivered will ensure that accurate and up-to-date procedures and work instructions, that are consistent with the Safety Standards and Safety Management System, are made available to all staff.

Project 14025 completed 2002: The amendments to the Federal Privacy Act had a major impact on this client, which is a non-profit organisation providing education services for children with hearing and/or vision impairments. The data collection performed by the organisation, both for service provision and fundraising, meant that all of their activities had a potential risk of failing to comply with the privacy rules. The organisation asked Realisation to review its activities against the privacy legislation, and determine the actions needed to address the new requirements. We completed the gap analysis, and then wrote documentation to provide privacy guidelines for all staff. We also provided a structure for ongoing documentation and compliance management.

Project 12914 completed 2003: A state government department wished to assign metadata to each page of their records to assist with discovery and to comply with the NSW Government's State Records Act. A Realisation consultant developed a Keyword AAA thesaurus for this project.