Project 14337 completed 2003: A household-name Australian electrical trading franchiser had produced user documentation in-house for their Point of Sale system. Realisation examined and edited this document with a view to introducing a more user-centric and structured approach to the presentation. Realisation also provided feedback on editing and production aspects of the document to assist the client in planning for future documentation projects.

Project 14229 completed 2003: The company has developed a strong market presence in the management of residential property. In a rapidly growing business, the company management has recognised that it is essential to ensure that operations run effectively and are capable of transfer between staff members. This will support rapid expansion in local markets. The client asked Realisation to plan out an operations manual to assist to build it processes and help make them consistent and standardised, The aim was to ensure full process accountability and to provide a firm basis for ongoign continual improvement. Realisation planned out how the operations manual for the organisation should be structured, produced, delivered to staff and maintained.

Project 14200 completed 2003: A State Government department was bidding for road construction work interstate, and were told that their last bid document would have won if they had been stronger on the 'non-financial' aspects of the bid. The department approached us for help with their next bid, and we researched and wrote their entire bid document using information gleaned from the RFT itself, from contact with their client, and from the department's business development team. The Department submitted our bid, and won the work - even though their price was not the lowest.

Project 14129 completed 2003: The client assists the New South Wales rail network to deliver safe and reliable passenger and freight services. Their Safety Manual has been developed in an ad-hoc way over a number of years. The Safety Manual contains procedures and work instructions that are based on the relevant Safety Standards. The client's management noted several problems with the Safety Manual, and asked Realisation to assist with overhauling the material to ensure its continuing effectiveness, including improving the organisation of the content, the language used and ensuring that all of the requirements of the Safety Standards are catered for in the Manual. Realisation planned and executed a project to upgrade and improve the content of the Safety Manual, including compiling a number of documents and guidelines into a simplified, easy to use set of procedures for use by management and frontline staff. The work involved integrating the (often varied) needs and imperatives of a number of stakeholders within the organisation. This initially caused some delays in the project proceeding as planned, but Realisation worked with the client to ensure that consensus was achieved and the work proceeded in a timely manner after the initial delays. Ensuring that safety standards are known and adhered to by staff is an essential part of meeting the client's objectives. The documentation delivered will ensure that accurate and up-to-date procedures and work instructions, that are consistent with the Safety Standards and Safety Management System, are made available to all staff.

Project 14093 completed 2002: Developed a plan for the updating and reformatting of an extensive body of reference and procedural documentation relating to first line support for a large range of technologies used by of a major groceries retailer. Essentially the primary information resource for the Helpdesk function, the documentation is to be delivered via a content management system, and the plan detailed a meta classification scheme, a set of HTML templates, an interim web-based delivery mechanism, as well as maintenance procedures to support training of in-house resources for the ongoing maintenance and use of the set.

Project 14042 completed 2002: Developed a plan for the documentation of a set of financial procedures, covering accounts payable, banking and purchasing for a manufacturing of domestic and industrial coatings products. As the procedures are designed for delivery via intranet and for ongoing in-house maintenance, the plan detailed the maintenance process and included a training plan.