Project 14367 completed 2003: A mobile carrier was introducing new 3G technology to their mobile phone network users and required user-facing documentation to introduce the concepts and support the setting up and use of the new system. Realisation researched and wrote a suite of documents covering set-up and use of the system for deployment via the carrier's website. This documentation will assist greatly in the acceptance of this technology and build confidence in its use.

Project 14222 completed 2003: A leading Australian developer of software to control the broadcast of data developed a customised version of their package for the BBC in London. Realisation planned and created a user manual and on-line help for the package.

Project 14167 completed 2003: A leading Australian producer of interactive television software developed a system to streamline and facilitate the process by which television network operators control the broadcast of interactive data. Realisation specified and wrote a user manual for the software and subsequently revised the manual to cater for additional functionality.