Project 14469 completed 2004: A Norwegian software development company needed online help produced for a Linux-based PDA operating system. We developed the documentation to meet the client's pressing deadline, and delivered it using an innovative inhouse-developed VBA publishing solution.

Project 14337 completed 2003: A household-name Australian electrical trading franchiser had produced user documentation in-house for their Point of Sale system. Realisation examined and edited this document with a view to introducing a more user-centric and structured approach to the presentation. Realisation also provided feedback on editing and production aspects of the document to assist the client in planning for future documentation projects.

Project 14346 completed 2003: A large national construction contractor recognised that the critical operational reference information held on its intranet was not supporting employee activity as well as it could. They asked us to conduct a detailed examination of this knowledge management issue and recommend ways to bring about improvements. We did this and provided a detailed analysis, recommendations, and system development requirements covering: - Presentation of information in structures and formats that are easier to browse, search, and use (the current structures and formats are complex and confusing) - Easier methods for information owners to maintain their information. - Facilities for knowledge-holders to freely deposit information in the system (knowledge capture). - Use of metadata to link a subject area to those who have associated expertise, in order to automatically maintain a 'corporate yellow pages'.

Project 14327 completed 2003: A small software company developing expert systems for the insurance and finance industry identified that they needed to comply with ISO9000 in order to support growth: both in terms of helping to absorb new staff, and also in terms of additional sales to Government clients. We analysed the processes of the company, identified staff roadblocks to their compliance, correlated their processes with the requirements of ISO9000, and delivered a complete road map which showed exactly what documents they had to produce, what training they needed to put into place, and what they had to do each month to reach their goal.

Project 14295 completed 2003: A software company had developed a suite of programs for creating and maintaining intelligent web-based applications. We designed and wrote complete sets of generic user and system documentation that they could adapt for applications developed using the suite. We also wrote a white paper that explained is simple, easy to understand, terms how the suite worked and the advantages for clients of the 'intelligent application' approach.

Project 14292 completed 2003: An Australia-wide energy company requested our assistance in planning and costing performance support requirements for a major SAP upgrade. We reviewed existing support materials and established what additional materials needed to be developed. We analysed current usage patterns to plan appropriate media and resourcing of training in various sets of tasks, and wrote a recommended training plan to provide training in a range of media to meet the different audience needs. This plan formed an essential part of the change management costing and scheduling of the upgrade project.

Project 14284 completed 2003: Realisation developed quality system software qualification documentation for a pharamceutical company. This documentation was designed to meet the requirements of their quality system and the Therapeutic Goods Administration (TGA).

Project 14279 completed 2003: Realisation was requested to analyse the documentation needs for a tax accounting package developed by a major accountancy firm for the Australian market. We developed a plan for providing online help for the product, that could be scaled as the produce expanded to cover different market niches, with corresponding training for conulting accountants.

Project 14277 completed 2004: A leading international mining and resources company had developed a project management system that required user guides. Realisation planned and wrote this documentation.

Project 14275 completed 2003: A State Government Department were implementing the provisions of a new act which mandated major changes to their way of doing business. The department was faced with the need to perform a major conversion process on the contents of a large client database and to upgrade two main software applications. The need was for documentation for the conversion process, online help for the two applications and training materials. They had neither the resources nor the expertise to undertake this task. Realisation planned the documentation work and implemented it ahead of schedule and under budget.

Project 14270 completed 2003: The client company required documentation of a new workflow application for approving expenditure on construction projects. We implemented a plan that integrated instructions for approving expenditure into user guides for existing budgeting, ordering and accounts payable applications, as well as for the set-up and configuration of the approval system. We also documented the system's installation in the IT environment. In addition, we produced an email with animated GIFs to introduce the new approvals process to the workforce. This item was subsequently converted to an HTML help file for the product.

Project 14258 completed 2003: Realisation managed the development of critical documentation across the IT environment for a large Australian construction company . Of primary concern to the client were business continuity and disaster recovery planning, regular maintenance and support capability and support for non IT staff in performing their roles. Realisation documented existing systems configurations, prepared user guides for core applications and developed policies and procedures for IT department functions. The client derived significant benefits in forming a complete picture of the IT environment, recording maintenance and configuration standards and in providing training and reference for new staff.

Project 14255 completed 2003: An international provider of business training and coaching developed a modular software system to assist their trainers and managers in tracking contacts with clients, managing training courses and managing the activities and scheduling of trainers and resources. Realisation planned and created online help, directed at users of various levels of responsibility within the company, to assist the to understand the concepts involved in using the new system to manage both internal and external activities and to provide them with reference material and procedural guidance to allow them to learn about the system and use it efficiently.

Project 14248 completed 2003: Our client, a large educational institution, had developed a student information database and supporting application system and were in the process of rolling out major upgrades. The client was aware of their lack of the resources needed to develop suitable documentation. Realisation were engaged to conduct a comprehensive analysis of documentation needs and produce a detailed project plan for the production of the documentation. The analysis and plan covered online user help; dual purpose self-paced and face-to-face training matetials; and extensive technical documentation, including data dictionary, and documentation covering systems maintenance, production process, error messages, and business rules.

Project 14243 completed 2003: A state government department had a requirement for systems and configuration documentation to support their Oracle databases, applications and Unix servers. They were also required to comply with system security standards. Realisation planned a documentation set to meet those needs.

Project 14238 completed 2003: A financial services company sought Realisation's assistance in developing a package of information for consultants and end users of a new web-based application. Realisation recommended and developed a set of materials geared to develop confidence in all user groups for the online product. The package included a user guide, quick reference card, online help, consultant training book and animated demonstration to be used in launching the product.

Project 14232 completed 2003: Realisation prepared a plan to provide systems documentation (data dictionary etc) for a software system developed by a NSW State Government department.

Project 14222 completed 2003: A leading Australian developer of software to control the broadcast of data developed a customised version of their package for the BBC in London. Realisation planned and created a user manual and on-line help for the package.

Project 14219 completed 2003: A State Government department asked us to analyse and provide a documentation plan for the daily tasks and annual cycle of work carried out in maintaining and updating a database used by a statewide network of offices. Our plan included regular tasks, procedures for communicating and monitoring change requests to the application development team, and tips for troubleshooting.

Project 14214 completed 2003: A power supply company that was bringing some IT services back in-house after a period of outsourcing requested our help in identifying and documenting the core IT processes. We carried out an analysis of the activities undertaken by IT and its relationships with the business. Our plan streamlined these activities into four core processes, and the ways in which IT accounts for these activities in reference to overall strategy and reporting requirements.

Project 14211 completed 2003: An international communication skills training and executive coaching consultancy developed a web-based system to manage relationships with their clients and the scheduling of resources to be delivered to clients. The system also handles internal consultant management tasks. Realisation developed a documentation plan for a user manual for the system.

Project 14195 completed 2003: A State Government Department retained Realisation to assist with developing a plan for introducing e-learning as a component of its Learning and Development program at multiple sites across NSW. We developed a strategy for building in-house knowledge, resources and infrastructure in a staged approach to an eventual e-learning implementation. This included identifying blended learning initiatives that could be taken without major infrastructural change or expenditure, and defining the user requirements for both a learning management system and an online learning content development tool. The work carried out by our consultants allowed the Department to progress rapidly to writing a Request for Tender for the necessary e-learning applications.

Project 14178 completed 2003: A state government department had a requirement for documentation to comply with system security standards and a disaster recovery plan for their headquarters and regional offices. Realisation planned and implemented a document set to meet those needs.

Project 14167 completed 2003: A leading Australian producer of interactive television software developed a system to streamline and facilitate the process by which television network operators control the broadcast of interactive data. Realisation specified and wrote a user manual for the software and subsequently revised the manual to cater for additional functionality.

Project 14165 completed 2003: An Australian energy supplier was implementing a company-wide system of documentation and training materials based on a document management product called Mentor which is developed by Panviva. Realisation provided the technical writing resources to author and/or edit the materials in Mentor and to track progress.

Project 14130 completed 2002: A State Government department was coming to the end of a major redevelopment of one of their key systems. The existing version had been developed decades before in VAX assembler, and was still maintained by the same small team that developed it. The new version was developed in Java by a team of developers organised as an external project. Many of the Java developers had been born after the development of the original VAX version. There was a need to merge the cultures of these two areas - the existing application team and the project staff - into a single functioning whole so that the new (and old) applications could be supported and maintained in the coming years. We ran a series of process development workshops to define a new set of processes for the merged team, and to led the discussion of what those processes were to cover and how they were to work. We ran nearly a dozen workshops, all of which were very fruitful and positive. At the end of the day we delivered a document which described in detail each of the processes and how they were to work together. The processes included help desk, software repair, architecture, design, testing, installation, and so on.

Project 14093 completed 2002: Developed a plan for the updating and reformatting of an extensive body of reference and procedural documentation relating to first line support for a large range of technologies used by of a major groceries retailer. Essentially the primary information resource for the Helpdesk function, the documentation is to be delivered via a content management system, and the plan detailed a meta classification scheme, a set of HTML templates, an interim web-based delivery mechanism, as well as maintenance procedures to support training of in-house resources for the ongoing maintenance and use of the set.

Project 12950 completed 2002: Developed a plan for the implementation of ISO9001 at the IT division on a large civil works contracting company. The division had three major arms: e-business, SAP implementation and change/problem management.

Project 12920 completed 2003: A large construction company required documentation of its Australia-wide server network and of some key applications. We prepared a set of server manuals and a template for creating new ones as the network expands. We also documented the organisation's core applications, providing both system manuals for reference by the System Administrator and other IT staff, and user guides reflecting the tasks carried out by various groups in the company. The user guides were prepared for deployment on the intranet, cross-linking with a pre-existing set of procedures guides.